Terms of Service

These Terms of Service ("Terms") govern your access to and use of the website critter.top (the "Website") and the online software-as-a-service platform for veterinarians provided through the Website (the "Platform" or "Services").

By accessing or using the Website or the Platform, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use the Website or the Platform.

1. Who we are

The Services are provided by:

Patrik Linek
Jakubovská ulica 130/22
90062 Kostolište, Slovakia
IČO: 46530126
Phone: +421 0904073676
Email: [email protected]

In these Terms, "we", "us" and "our" refer to Patrik Linek. "You" and "your" refer to the person or legal entity accessing or using the Platform.

If you accept these Terms on behalf of a company or other legal entity (for example, a veterinary clinic), you represent and warrant that you have the authority to bind that entity to these Terms. In such case, "you" and "your" refer to that entity.

2. Our Services and role

The Platform is a cloud-based SaaS solution intended for veterinarians and veterinary clinics to manage their professional activities (for example, appointments, patients, client records, billing and related workflows).

We provide access to the Platform and related support services. You are responsible for configuring and using the Platform in accordance with applicable law, professional obligations and these Terms.

For personal data entered into the Platform by you or on your behalf (including data of animal owners and animal patients), you act as the data controller. We act as a data processor and process such data only on your documented instructions, as further described in our Privacy Policy and in any applicable data processing agreement between you and us.

3. Eligibility and account registration

3.1. Eligibility

The Platform is intended for professional use by veterinarians, veterinary clinics and related businesses. By using the Platform, you represent that:

you are at least 18 years old and have full legal capacity, and
if you use the Platform on behalf of an organization, you have the authority to bind the organization to these Terms.

3.2. Account creation

To use the Platform, you may be required to register an account. When registering an account, you must provide accurate, current and complete information and keep it up to date.

3.3. Account security

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must promptly notify us if you suspect any unauthorized access or use of your account.

We reserve the right to refuse registration, suspend or terminate accounts that we reasonably believe are being used in violation of these Terms or applicable law.

4. Subscription, fees and payment

4.1. Subscription plans

Access to the Platform may be provided on a subscription basis, according to the plan you select (for example, based on number of users, clinics, or other usage metrics). Details of subscription plans and prices are described on the Website or in a written offer provided by us.

4.2. Fees

You agree to pay all applicable fees for your chosen subscription plan and any additional services you order. All fees are exclusive of VAT and other applicable taxes, which will be added as required by law.

We may change our fees and subscription plans from time to time. Any change in recurring fees will apply from the next renewal term, and we will inform you in advance in a reasonable manner. If you do not agree with the updated fees, you may terminate your subscription as described in Section 13.

4.3. Billing and payment

Unless otherwise agreed in writing:

subscription fees are billed in advance for each billing period (for example, monthly or annually);
payment is due on the date specified on the invoice or at the time of subscription;
you authorize us or our payment service provider to charge the payment method you choose.

If payment cannot be collected when due, we may suspend or limit access to the Platform until payment is received.

4.4. No refunds

Unless required by mandatory law, fees paid are non-refundable, including in cases of early termination of the subscription during a billing period.

However, refunds, credits, and limited exceptions (for example, duplicate charges, erroneous renewals after proper cancellation, or significant service outages) are governed by our Refund, Cancellation and Return Policy available on the Website (the "Refund Policy"). In case of any conflict regarding refunds or credits, the Refund Policy shall prevail.

4.5. Complaints (Reclamations), billing disputes and claims procedure

4.5.1. Scope. You may submit a complaint ("reclamation") or claim regarding: (a) billing and payment issues (incorrect charge, duplicate charge, wrong plan/tier applied); (b) access issues (loss of access to paid features, account access problems); (c) material defects of the Services (paid functionality not working in a material way as described); (d) significant and prolonged unavailability or material degradation of the Platform due to our fault; (e) enforcement actions affecting your account (suspension/termination) if you believe a decision was made in error.

4.5.2. How to submit. Send your complaint to [email protected] (or the support contact shown in the Platform) and include, where applicable: (a) your account email / clinic name; (b) invoice or transaction reference, amount, billing date, and payment method; (c) a clear description of the issue and when it occurred; (d) supporting materials (screenshots, error messages, relevant logs where available); (e) what remedy you request (fix/restoration, credit, refund, or other reasonable remedy).

4.5.3. Cooperation and investigation. We may request additional information reasonably necessary to verify and investigate your claim. You agree to cooperate in good faith, including providing details needed to reproduce the issue where applicable.

4.5.4. Remedies. If a complaint is valid, we will use commercially reasonable efforts to provide an appropriate remedy, which may include: (a) correcting the issue or providing a workaround or update; (b) restoring access or re-performing the affected part of the Services; (c) granting a reasonable service credit (applied to a future billing period); (d) issuing a refund or partial refund only as required by mandatory law or as expressly provided in the Refund Policy.

4.5.5. Refund Policy governs refunds. Any refund eligibility, method, time limits, and exclusions are governed by the Refund Policy. If a claim concerns a refund or credit, the Refund Policy applies in addition to these Terms.

4.5.6. Chargebacks. Please contact us before initiating a chargeback. If you initiate a chargeback without first attempting to resolve the issue with us, we may suspend access to the Services while investigating and we may dispute the chargeback where appropriate. If it is determined that the charges were valid, you remain responsible for the original amount and any associated fees charged by your bank or payment provider.

4.5.7. No "returns". The Services are digital SaaS services. We do not sell physical products and there are no physical goods to return.

4.5.8. Mandatory rights. Nothing in this Section limits any rights that cannot be excluded under applicable mandatory law (including, where applicable, consumer protection rules).

5. License and permitted use

5.1. License

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable and non-sublicensable license to access and use the Platform for your internal business purposes as a veterinary practice or related business, during the term of your subscription.

5.2. Restrictions

Except as expressly allowed by these Terms or applicable law, you may not:

copy, modify, adapt, translate or create derivative works of the Platform;
reverse engineer, decompile or disassemble the Platform or attempt to derive its source code;
remove or alter any proprietary notices, trademarks or labels on the Platform;
resell, lease, rent or otherwise make the Platform available to third parties (except to your authorized users within your organization);
use the Platform to develop a competing product or service.

6. Your responsibilities

6.1. Compliance with law

You are solely responsible for:

ensuring that your use of the Platform complies with all applicable laws and regulations (including data protection, medical, veterinary and consumer laws);
obtaining all necessary consents and providing required information to your clients (animal owners) whose data you enter into the Platform.

6.2. Customer data

You are responsible for the content, accuracy and legality of any data, information or materials you upload or enter into the Platform ("Customer Data"). You warrant that you have all necessary rights and permissions to use and process the Customer Data with the Platform.

We do not monitor Customer Data but reserve the right to remove or disable access to any content that we reasonably believe violates these Terms or applicable law.

6.3. Hardware and connectivity

You are responsible for obtaining and maintaining any hardware, software and internet connection needed to access and use the Platform. We are not responsible for any failures or limitations in your hardware, software or connectivity.

7. Acceptable use

You agree not to use the Website or Platform to:

upload or transmit any content that is unlawful, harmful, defamatory, obscene, offensive, discriminatory or otherwise inappropriate;
infringe the intellectual property, privacy or other rights of any person;
transmit viruses, malware or other malicious code;
attempt to gain unauthorized access to the Platform, other accounts, or our systems or networks;
interfere with or disrupt the performance or security of the Platform;
use automated tools (such as bots, crawlers or scrapers) to access the Platform, except as explicitly permitted by us.

We may suspend or terminate your access to the Platform if we reasonably believe you are using it in violation of this Section or applicable law.

8. Intellectual property

The Platform, the Website and all associated content, software, designs, logos, trademarks and other materials are owned by us or our licensors and are protected by copyright, trademark and other intellectual property laws.

Except for the limited license granted in Section 5, these Terms do not transfer to you any ownership or other rights in the Platform or our intellectual property.

You retain all rights in your Customer Data. By using the Platform, you grant us a non-exclusive, worldwide, royalty-free license to host, store, process and display Customer Data solely to the extent necessary to provide, maintain and improve the Services, as well as to comply with applicable law and enforce our rights.

9. Third-party services and links

The Platform or Website may contain links to third-party websites or may integrate third-party services (for example, payment processors, email providers or analytics tools).

We do not control and are not responsible for third-party websites or services, their content or practices. Your use of third-party websites or services is subject to their own terms and privacy policies.

10. Service availability, maintenance and changes

We aim to provide the Platform on a continuous basis. However, we do not guarantee that the Platform will be available at all times or free from errors or interruptions.

We may temporarily suspend access to the Platform for maintenance, updates, security improvements or other technical reasons. Where reasonably possible, we will schedule such maintenance outside of peak hours and give you advance notice.

We may introduce new features, modify or discontinue existing features, or update the Platform at any time. If a change materially reduces the core functionality of the Platform, we will inform you in a reasonable manner and you may have the right to terminate your subscription in accordance with Section 13.

11. Disclaimers

The Platform and Website are provided "as is" and "as available" without any warranties of any kind, whether express or implied, to the maximum extent permitted by applicable law.

In particular, we do not warrant that:

the Platform will be uninterrupted, error-free or secure;
any defects will be corrected;
the Platform will meet your specific requirements or expectations;
the data stored or processed through the Platform will be completely free from loss or corruption (although we implement reasonable safeguards).

To the fullest extent permitted by law, we disclaim all warranties, including any implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Nothing in these Terms excludes or limits any warranties or rights that cannot be excluded or limited under applicable law.

12. Limitation of liability

To the extent permitted by applicable law, our total aggregate liability arising out of or in connection with these Terms, the Platform or the Website, whether in contract, tort (including negligence) or otherwise, shall be limited to the amount of fees actually paid by you to us for the Services during the twelve (12) months immediately preceding the event giving rise to the claim.

To the extent permitted by law, we shall not be liable for any:

loss of profits, revenue, business, contracts or anticipated savings;
loss or corruption of data;
loss of goodwill or reputation;
indirect, incidental, special, consequential or punitive damages,

even if we have been advised of the possibility of such damages.

The above limitations do not apply where prohibited by law, for example in relation to liability for death or personal injury caused by our negligence or for damages caused by our wilful misconduct or gross negligence.

13. Term and termination

13.1. Term

These Terms apply from the moment you first use the Website or the Platform and remain in effect for as long as you use the Services or until terminated as described below.

13.2. Termination by you

You may terminate your subscription to the Platform at the end of the current billing period by following the cancellation procedure described on the Website or by contacting us. Unless otherwise stated, termination takes effect at the end of the current billing period and you remain responsible for all fees up to that date.

13.3. Termination by us

We may terminate or suspend your access to the Platform with reasonable notice if:

you materially breach these Terms and do not remedy such breach within a reasonable period after being notified;
you fail to pay the applicable fees within the specified time;
we decide to discontinue the Platform or a particular subscription plan.

In cases of serious or repeated violations of these Terms or applicable law, we may suspend or terminate your access immediately without prior notice.

13.4. Effect of termination

Upon termination of your subscription or these Terms:

your right to access and use the Platform will cease;
we may delete or anonymise Customer Data stored in the Platform after a reasonable retention period, unless applicable law requires us to retain it for longer or you have requested a data export within the period provided by us.

Any provisions of these Terms which by their nature should survive termination (such as payment obligations, limitations of liability, intellectual property, governing law and dispute resolution) shall continue in effect.

14. Data protection and privacy

Our processing of personal data in connection with the Website and Platform is described in our Privacy Policy available on the Website. By using the Platform, you acknowledge that you have read and understood our Privacy Policy.

If we process personal data on your behalf as a data processor, such processing is subject to a separate data processing agreement (DPA) concluded between you and us, as required by applicable data protection laws (including GDPR).

15. Changes to these Terms

We may update these Terms from time to time, for example to reflect changes in our Services, legal requirements or technical developments.

The most current version will always be available on the Website and will indicate the date of the latest update. If we make material changes that significantly affect your rights or obligations, we will attempt to notify you in advance (for example, by email or through the Platform interface).

By continuing to use the Website or the Platform after the updated Terms become effective, you agree to be bound by the updated Terms. If you do not agree with the updated Terms, you must stop using the Platform and may terminate your subscription as described in Section 13.

16. Governing law and jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Slovak Republic, without regard to its conflict of law rules.

Any disputes arising out of or in connection with these Terms, the Website or the Platform shall be subject to the exclusive jurisdiction of the courts of the Slovak Republic, unless otherwise required by mandatory law.

17. Miscellaneous

If any provision of these Terms is held to be invalid, illegal or unenforceable, the remaining provisions shall remain in full force and effect.

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms in connection with a merger, acquisition, sale of assets or similar transaction, provided that such assignment does not reduce your rights under these Terms.

18. Contact

If you have any questions about these Terms or the Services, please contact us at:

Patrik Linek
Jakubovská ulica 130/22, 90062 Kostolište, Slovakia
IČO: 46530126
Phone: +421 0904073676
Email: [email protected]

For complaints, billing disputes, and refund/credit requests, please contact: [email protected].