Cookie Policy

This Cookie Policy explains how we use cookies and similar technologies on our website critter.top and within our online SaaS platform for veterinarians (together, the “Website” and “Platform”).

It should be read together with our Privacy Policy.

1. What are cookies?

Cookies are small text files that are stored on your device (computer, tablet, smartphone) when you visit a website. They allow the website to recognise your device and remember certain information about your visit (for example, your language preference or login session).

Similar technologies such as web beacons, pixels, local storage or SDKs may also be used and are treated as cookies in this Policy.

2. Who sets cookies?

Cookies may be:

• First-party cookies – set directly by us (critter.top).
• Third-party cookies – set by other domains (for example, analytics or service providers we use).

3. Types of cookies we use

Depending on how you use our Website and Platform, we may use the following categories of cookies:

3.1. Strictly necessary cookies

These cookies are essential for the operation of the Website and Platform and cannot be switched off in our systems. They are usually only set in response to actions made by you, such as:

• logging in or authenticating to the Platform;
• setting your privacy or cookie preferences;
• filling in forms;
• ensuring the security of your session.

Without these cookies, some parts of the Website or Platform may not function properly.

We rely on our legitimate interest and/or the necessity to perform a contract to use these cookies.

3.2. Preference (functional) cookies

These cookies allow the Website and Platform to remember choices you make, such as:

• your language or region;
• interface preferences and display settings;
• other customisation options.

Disabling these cookies may result in a less personalised experience, but the Website and Platform should still function.

3.3. Analytics and performance cookies

These cookies help us understand how visitors use our Website and Platform, so we can improve their performance and user experience. They may collect information such as:

• which pages are visited, how often and for how long;
• how users navigate through our Website or Platform;
• technical details about the device and browser.

We typically use aggregated or pseudonymised information. Where required by law, we will obtain your consent before placing analytics cookies.

If we use third-party analytics providers, those providers may also collect some information in accordance with their own privacy policies.

3.4. Marketing cookies (if used)

We currently focus on B2B services and may or may not use marketing/advertising cookies. If and when we do:

• these cookies may track your browsing habits to show you relevant adverts on other sites;
• they are usually set by third-party advertising networks;
• they require your consent in most jurisdictions.

If marketing cookies are active, you will be able to control them through our cookie banner or settings.

4. How long are cookies stored?

Cookies can be:

• Session cookies: deleted automatically when you close your browser.
• Persistent cookies: remain on your device for a period specified in the cookie (for example, days, months or years) or until you delete them.

Exact storage periods depend on the cookie and its purpose.

5. Managing cookies

5.1. Browser settings

Most browsers allow you to:

• view which cookies are stored;
• delete cookies;
• block some or all cookies;
• receive a warning before a cookie is stored.

Please refer to your browser’s help section for instructions. Note that blocking certain cookies (especially strictly necessary ones) may affect the proper functioning of the Website or Platform, including your ability to log in.

5.2. Cookie banner and preferences

Where required by law, we use a cookie banner or preference centre allowing you to:

• accept or reject non-essential cookies (such as analytics or marketing);
• change your cookie preferences at any time.

Your choices may need to be renewed from time to time, for example if cookies are deleted or if we change our cookie setup.

6. Third-party cookies and tools

Our Website and Platform may integrate third-party content or services (for example, analytics, error tracking, embedded content, payment tools). These third parties may set cookies on your device when you visit our Website or use the Platform.

We aim to work only with providers who respect applicable data protection laws. However, we do not control these third-party cookies directly. Please refer to the respective third parties’ privacy/cookie policies for further details.

7. Changes to this Cookie Policy

We may update this Cookie Policy from time to time, for example if we introduce new cookies or tools or if legal requirements change.

The latest version will always be available on our Website and will indicate the date of the most recent update.

8. Contact

If you have any questions about our use of cookies and similar technologies, you can contact us at: Email: [email protected]