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End User License Agreement (EULA)
This End User License Agreement (“EULA”) is a legal agreement between you (“End User”, “you” or “your”) and:
Patrik Linek
Jakubovská ulica 130/22
90062 Kostolište, Slovakia
IČO: 46530126
Phone: +421 0904073676
Email: [email protected]
(“Provider”, “we”, “us” or “our”)
for the use of any software applications, desktop or mobile clients, and related documentation provided by us for accessing or interacting with the Critter SaaS platform for veterinarians (the “Software” and together with the online Platform, the “Services”).
By installing, accessing or using the Software, you agree to be bound by this EULA. If you do not agree, do not install or use the Software.
1. Relationship with Terms of Service
This EULA governs your use of the Software. Your access to and use of the online Platform and Services is also governed by our Terms of Service and Privacy Policy available on our Website.
In case of conflict between this EULA and the Terms of Service regarding the use of the Services, the Terms of Service shall prevail.
2. License grant
Subject to your compliance with this EULA and, where applicable, the Terms of Service and payment of all applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to:
- install and run the Software on devices owned or controlled by you; and
- use the Software solely to access and use the Services for your internal business purposes as a veterinary professional or clinic.
3. License restrictions
Except as expressly permitted in this EULA or by applicable law, you may not:
- copy, modify, adapt or create derivative works of the Software;
- reverse engineer, decompile, disassemble or otherwise attempt to derive the source code of the Software, except to the extent allowed by mandatory law;
- remove, alter or obscure any proprietary notices, trademarks or labels on or in the Software;
- rent, lease, lend, sell, distribute or otherwise transfer the Software to any third party;
- use the Software to provide services to third parties on a hosted or service bureau basis, except as part of your normal veterinary practice for your own clients;
- use the Software for any unlawful, harmful or fraudulent purpose or in violation of applicable law, professional rules or third-party rights.
4. Ownership
The Software is licensed, not sold. All intellectual property rights in and to the Software and the Services (including all updates, modifications and enhancements) remain with us or our licensors.
Nothing in this EULA transfers any ownership rights to you. You retain ownership of your own data that you upload or process via the Services, as described in the Terms of Service.
5. Updates and changes
We may provide updates, upgrades, patches or new versions of the Software (“Updates”) from time to time.
- Updates may be installed automatically or may require your manual installation, depending on your device and settings.
- Updates may modify or remove certain features or functionalities of the Software.
By using the Software, you agree that we are not obligated to provide any particular Updates or to maintain any specific features for any minimum period, unless otherwise stated in the Terms of Service.
6. Third-party components
The Software may include or rely on third-party software components or libraries (“Third-Party Components”) licensed under separate terms. Where required, such terms will be made available within the Software or documentation.
Your use of Third-Party Components is subject to the applicable license terms, which may grant you additional rights or impose additional restrictions.
7. Data protection
The processing of personal data in connection with your use of the Software and Services is described in our Privacy Policy and, where applicable, in any Data Processing Agreement (DPA) between us and the veterinary clinic or company for which you work.
By using the Software, you acknowledge that:
- the Software communicates with our servers and transmits data necessary for the functioning of the Services;
- certain technical information (e.g. device identifiers, logs, usage data) may be collected to improve security, stability and performance.
8. Term and termination
8.1. Term.
This EULA remains in effect from the moment you install or use the Software until terminated by you or us.
8.2. Termination by you.
You may terminate this EULA at any time by uninstalling the Software and ceasing all use of it.
8.3. Termination by us.
We may terminate this EULA (and your license to use the Software) immediately if:
- you materially breach this EULA or the Terms of Service;
- your access to the Services is suspended or terminated under the Terms of Service;
- we discontinue the Software or the Services, in whole or in part.
8.4. Effect of termination.
Upon termination:
- the license granted to you under this EULA shall cease;
- you must stop using the Software and uninstall it from all devices;
- Sections that by their nature should survive (e.g. intellectual property, disclaimers, limitation of liability, governing law) shall continue in effect.
9. Disclaimers
To the fullest extent permitted by applicable law:
- The Software is provided “as is” and “as available”, without any warranties of any kind, whether express or implied.
- We do not warrant that the Software will be error-free, uninterrupted, secure or compatible with every device or environment.
- We disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.
Your statutory rights which cannot be excluded under applicable law remain unaffected.
10. Limitation of liability
To the maximum extent permitted by applicable law:
- Our total aggregate liability arising out of or in connection with this EULA or the Software shall be limited as set out in the Terms of Service.
- We shall not be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or business opportunities, even if we have been advised of the possibility of such damages.
Nothing in this EULA excludes or limits liability that cannot be excluded or limited under applicable law (for example, for death or personal injury caused by our negligence, or for our wilful misconduct).
11. Governing law and jurisdiction
This EULA shall be governed by and construed in accordance with the laws of the Slovak Republic, without regard to conflict of law rules.
Any disputes arising out of or in connection with this EULA shall be subject to the jurisdiction agreed in the Terms of Service (typically the courts of the Slovak Republic), unless otherwise required by mandatory law.
12. Contact
If you have any questions regarding this EULA or the Software, please contact:
Email: [email protected]
Address: Jakubovská ulica 130/22, 90062 Kostolište, Slovakia